FAQ

To sign up, click the “Register” button on the site, enter your name, email, and a secure password, and confirm your country and date of birth. You must be of legal gambling age in your jurisdiction and provide accurate information. After registration, check your email for a verification link or code. For full account setup tips and step-by-step guidance, use the on-site registration flow.

Tonza advertises a "500% on First 4 Deposits" welcome package, with a combined maximum of $2,500. The minimum qualifying deposit for bonus eligibility is $50. The bonus is divided between your first four deposits, so read the promotion terms carefully to see how each portion is credited. Always review wagering requirements, eligible games, and time limits on the promotions page before claiming the offer. For current promo details, check the promotions page.

Tonza does not list a no-deposit code in the standard welcome package. No-deposit offers are rare and typically promotional, so check the promotions page regularly or contact support for any short-term offers. If a no-deposit code is available, the terms will explain wagering rules and maximum cashout limits.

You can deposit using Visa and MasterCard, and play in EUR or USD. Enter your card details on the cashier page, choose the amount, and confirm. Withdrawals require verification (see KYC below) and processing times vary by method — card withdrawals can take several business days. Minimums, maximums, and possible fees vary; always check the cashier terms before you transact. If you need help, contact live chat or email support@tonza.games.

Wagering requirements are the number of times you must play through a bonus before withdrawing winnings tied to it. For example, a $100 bonus with a 20x requirement means you must wager $2,000 before you can cash out bonus-derived wins. Game contributions toward wagering often differ — slots usually count more than table games — and maximum bet rules can apply while a bonus is active. Always read the specific bonus terms for exact multipliers, time limits, and excluded games.

Yes. Games from providers like Pragmatic Play, Evolution, and Hacksaw Gaming are built in HTML5 and run smoothly in modern mobile browsers on iOS and Android. You can register, deposit, claim bonuses, and play directly from your device without installing extra software. If you have display or performance issues, try updating your browser or clearing cache.

Tonza features a wide mix of slots, table games, and live dealer titles from providers including 3 Oaks, 4ThePlayer, Bgaming (Softswiss), Evolution Gaming, Gamebeat Studios, Hacksaw Gaming, NoLimit City, OneTouch, Platipus, Pragmatic Play, and Spribe. Expect classic slots, video slots with bonus rounds, live blackjack and roulette sessions, and specialty games. Progressive jackpots and exclusive titles may appear periodically; check game lobbies for details.

Tonza emphasizes security and fair play. The casino works with reputable suppliers that use certified random number generators (RNGs) for RNG-based games, while live dealer play is handled by regulated studios. For licensing details and audit certificates, check the site footer or contact support@tonza.games — Tonza can provide official documentation and links to third-party auditor reports upon request.

To comply with regulations and keep accounts secure, Tonza may request identity verification before processing withdrawals or when certain deposit/withdrawal thresholds are reached. Typical documents include a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement), and sometimes a selfie or payment method proof (photo of card with middle numbers masked). Submit documents via the secure upload form or follow instructions from support. Verification usually completes within a few days once documents are clear.

Start with simple troubleshooting: refresh the page, restart your browser, or try a different device. Clear browser cache and disable extensions that block scripts or ads. If the issue continues, note the game name, provider, time, and any error messages, then contact live chat or email support@tonza.games with screenshots. Providing those details helps the support team resolve problems faster.

Tonza supports responsible play through deposit limits, session time reminders, temporary cool-offs, and self-exclusion options. You can usually set limits in your account settings or request changes via support. If gambling is causing concern, seek immediate help through support channels, and consider external resources like Gamblers Anonymous or national helplines appropriate to your location.

Tonza provides live chat on the website for fast help and email support at support@tonza.games for detailed requests or document submission. When contacting support, include your account email, a clear description of the issue, screenshots if relevant, and any transaction IDs. For account-specific or secure requests, use the email registered to your account. For additional help and policy details, check the support page.