Support
We know questions pop up at any hour, and Tonza offers 24/7 customer service to make it easy to get answers. If you need help with your account, deposits, withdrawals, or game rules, the support team is ready to assist. Below you’ll find the best ways to reach them and what to expect from each channel.
Live chat: instant help for urgent questions
Live chat is the quickest way to reach a real person. Expect an initial reply within a couple of minutes for most inquiries, making chat ideal for urgent issues like stuck deposits, login problems, or in-session game questions. The agents are trained to handle account checks and gameplay guidance so you can get back to spinning or cashing out with minimal delay.
Email support: for detailed or documented requests
For matters that need records or more detailed investigation, email support@tonzacasino.com is the recommended route. Typical response times are within 12–24 hours, though more complex issues may take up to 48–72 hours to resolve fully. Email is great for disputes, account verification, and questions about bonus terms where you might want a written reply.
Phone support and alternatives
Tonza does not list a public phone support line. If you prefer voice contact, the support team can arrange a callback through live chat or email when necessary. This gives you a private, direct conversation with an agent without a standard phone line.
Quick answers — FAQs and self-help options
At the moment, Tonza does not have a public FAQ or help center page. For common questions—how to claim the multi-deposit welcome bonus, wager conversions, or payment methods like Visa and MasterCard—reach out via live chat for a fast, guided answer. For bonus specifics, you can also review the site’s Bonus Terms and the main Tonza Casino page for policy details.
Typical timelines: what to expect for account and transaction issues
- Immediate: live chat replies for most simple queries.
- Short term: email replies within 12–24 hours for standard requests.
- Investigations: account verification, payment disputes, and compliance checks may take 24–72 hours depending on documentation and third-party processors. If you’re waiting on a withdrawal, response and resolution times can also depend on the payment method and banking partners.
Knowledgeable, helpful support you can trust
Tonza’s support agents are trained to handle account access, transaction questions, bonus mechanics, and gameplay issues across the provider portfolio—from Pragmatic Play titles like Christmas Carol Megaways to Bgaming releases such as Kraken’s Hunger. If a problem needs escalation, the team will keep you updated and explain next steps clearly, including any documents required for verification.
Safety, privacy, and responsible play
Support takes your privacy and safety seriously. When you contact the team, expect secure identity checks before account-sensitive actions. If you need help using responsible-gambling tools—deposit limits, time-outs, or self-exclusion—reach out and the team will walk you through the options and set them up on your behalf.
If you have a question right now, open live chat for the fastest response, or email support@tonzacasino.com for a written reply. The team is here to help, and they’ll guide you step by step until your issue is resolved.